FAQs

You might have questions. We probably have answers. This is where they meet up. So why don’t we pretend like this is Match.com and see if we can make some magic?

 

Can you give us a little more background on the product?

Boy, can I...

First, the design: once one of these Maskerdoodles makes its way into your possession, you’ll be holding a Cary A. Zartman original design. No elves, no apprentices, no talented-but-unethical laborers working feverishly in a far away country... these products sprang from the mind and illustrative skills of the one and only. And that’s how it will remain for as far into the future as we can now see. One man’s “controlling” is another man’s “likes to remain hands-on.”

Next, there’s the product: for the technical wonks out there, we are printing digitally onto a 3mm substrate called Sintra. And for the less technical out there, it is called 24 Karat Gold. Kidding... it’s basically a very durable plastic. Imagine a gallon milk carton once you've flattened it, but thicker, smoother, printable and able to stand up well to repeat drops and spills.

And then there’s where the product is being made: Right here in the good ol’ USofA. The journey toward identifying the right partner for this new business was long and hard and grueling and there were a few tears and some swearing along the way... but we finally found our match. And all is now good.

 

EVENT SALES

How do I place a large-quantity order?

May we suggest - happily?! Look, we know that your needs are as unique as our designs. So for orders that might require special considerations like design customization or bulk shipping, give us a call and let us handle all of the details to eliminate any stress.

 

Do you offer mask material options for event planners concerned about after-event waste?

Indeed we do. You can choose to have your Maskerdoodles produced on one of our two materials: a weather- and impact- resistant PVC substrate best used when seeking a durability that lasts well beyond your event; or a second option with similar durability that is made with 10% post consumer waste and is 100% recyclable.

 

CONSUMER SALES

Why do you call it a “pop-up” store? Isn’t this just like any other e-commerce site?

Well, yes... and no... So truthfully, both yes and no. The thing that makes it different than a regular website is that online holiday sales are usually open FOR A VERY LIMITED TIME, and then the garage door closes and we go to work. By handling your holiday mask orders in this controlled fashion – rather than attempting to fulfill everyone’s seasonal dreams while orders continue rolling in – we better manage the entire process, and do it without losing our minds... from taking the orders, to making the masks, to boxing them up and sending them on their merry way to arrive safely in your beautiful hands. Seriously... nice hands. Do you do any modeling? 

 

When can I expect to receive my Maskerdoodle?

Good question. We time the holiday store in such a way that packages are expected to arrive to your home during the 2nd week of December. Do we wish that we worked like Amazon Prime? You bet we do! But we are calling on your good graces to understand that we are not, and that speedier drone deliveries still have a LOT of kinks to be worked out.

 

Do you have a return policy?

Ohhhh, youuuuu..... Sweet, precious, adorable youuuu... Did I mention how we are not quite at Amazon status yet? So while we cannot offer returns during these early stages of business – we do promise to make good on any products that might have arrived to you damaged from polar vortexes or disgruntled delivery agents. It happens. Details for this can be found in the footer during check-out, so save them down and tuck them away safely in case you need to refer back to them later. Or as always, just email us at info@maskerdoodles.com.